FREQUENTLY ASKED QUESTIONS

Appointments Monday - Saturday 9am-5pm. Visits to the warehouse are very welcome but by appointment only. The warehouse is a very large space so please allow yourself plenty of time to navigate your way around, we recommend a minimum of an hour depending on what you require.

Tips:

♚If it’s a cold day wrap up warm, the main warehouse is not heated.

♚Bring along dimensions for any spaces/pieces you are seeking.

♚If you have one, bring a tape measure - although we have them onsite they are like gold dust!

Due to the nature of our items and the restoration works in progress, the warehouse and yard has hazardous areas and bringing small children is not advised. if you do decide to bring children along theyMUST be supervised at all times.

Although we have a particular interest and passion for antique fireplaces, we have been working with all things architectural for over 35 years.

Antique Fireplaces London, is the sister company to The Architectural Forum, which has the UK's largest online catalogue of architectural antiques and period pieces. If you would like to view more of what we sell including all the fireplaces seen here visit The Architectural Forum

When placing an order through our website funds are placed on hold and will not be debited from your account. Once we receive your order one of our team will be in touch to discuss delivery/collection requirements.

Once these details have been confirmed with you we will process the order and funds will be debited or we can cancel the order and the held funds will be released.

We deliver goods across the UK and internationally. We have a network of couriers that we use and alternative options that we can suggest.

For smaller items and where possible we will opt to use a postal service.

If you are ordering a fireplace and using our installer the fireplace will be taken on site on the day of installation so no delivery costs will be incurred (unless you require otherwise then alternate arrangements will need to be made)

We regularly ship fireplaces and other architectural items to the USA, Australia and other destinations across the globe.

Please get in touch proving your address so that we can provide you with a shipping estimation.

We can provide options for air or sea freight (depending on the piece) with different levels of insurance to suit budget and time-scales.

No, all customers from outside of the UK and EU are exempt from VAT. At checkout the price will automatically be adjusted dependent on your shipping address.

Whether it is stripping out a fire, installing a chimneypiece or fitting a stove, we are here to work with you every step of the way. We take great pride in our service to ensure that the end result looks wonderful and works perfectly.

We have worked closely with our fireplace installer for over 20 years and we are extremely confident in his work and recommend his services. All of our customers that have used him were thrilled with his high standard of work and attention to detail. Examples of his work can be seen on our gallery page.

Installing antique fireplaces requires in-depth knowledge as each fire is unique in its structure and requirements so it's integral that the installer you use has vast experience. The installation process would also include the laying of a hearth and placement of slips if required.

We can recommend HETAS certified chimney sweeps and trusted fitters that we have worked with for many years. 

Examples of the installers work can be seen on our gallery page.

PERSONAL PURCHASES

If you have purchased an item from us online which you wish to return, please  notify us within 14 days of receiving the item. The goods then need to be returned to us within 14 days of this notification.

Unless faulty, please note that refunds are only given for the goods. Return postage/courier costs are the customers responsibility and any delivery costs incurred in the original order will be deducted from the total before issuing a refund.

Please ensure you are happy with goods before making any alterations to them, once you have made changes, we will be unable to offer any refunds. Please note, items that have been made to your specifications cannot be refunded.

BUSINESS PURCHASES

The Consumer Rights Act does not cover B2B purchases, however if you have purchased from us as a business and would like to cancel the order please get in touch so we can try to resolve any issues you may have.

We appreciate that buying online requires complete trust and faith in the company from which you are purchasing. Therefore we try to provide as many images on the listings as possible.

Although we do not offer formal condition reports, please do get in touch if you require more information or images of a particular item and we will do our utmost help.

Yes where needed we are able to visit your property to advise on fireplaces. This is particularly helpful for larger or more complex projects.

We have over 35 years experience working with fireplaces and particular knowledge of the central and greater London areas. In most cases we are able to understand your requirements and can offer guidance and suggestions just from knowing your street address. It also helps to send over images of your chimney breast in its current state with dimensions. For more information regarding fireplaces,  please see our Fireplace Buying Guide.

Yes we do! There is nothing more satisfying than bringing old and retired pieces back to their former glory ready to be used as it was first intended.

All of our restoration work takes place in-house at our Hertfordshire warehouse. We have various workshops on site with a team of skilled craftspeople. If you are seeking to restore a fireplace in your property please contact us and provide photographs and your location so we can advise on lead-times and costings.   

Yes, although we try hard to upload all of our fireplaces onto the website, our inventory is so vast we rarely manage to get everything online. This means there are usually many pieces waiting to be restored or photographed.

Please get in touch if you have not seen a suitable piece on our website, it may just be the case that we have the perfect fireplace waiting in the wings.

Yes we are always looking for new stock and interesting pieces. Please send over some images, dimensions and your location to info@antiquefireplaceslondon.com